When water damage strikes, panic can make it hard to think clearly. You know you need help fast, but choosing the right restoration team isn’t always simple. Not all companies offer the same quality of work, equipment, or experience, and the last thing you want is to pay twice because the job wasn’t done right the first time. Asking the right questions before hiring can save you time, money, and headaches later. 
Here are the most important things to ask water damage companies before letting them handle your home.
Are You Certified and Insured?
Reputable water damage companies will always be fully licensed, insured, and certified by organizations such as the IICRC (Institute of Inspection, Cleaning and Restoration Certification). These credentials prove they follow industry standards and safety protocols. Insurance coverage is just as important as it protects you in case of accidental damage or injury on your property.
If a company hesitates to show proof of certification or insurance, that’s a major red flag. A trustworthy team will gladly provide documentation upfront.
How Quickly Can You Respond?
Water damage doesn’t wait, and neither should your restoration team. The best water damage companies offer 24/7 emergency services and can arrive within hours of your call. A quick response limits how far water spreads and helps prevent mold growth.
When speaking with a company, ask how soon they can arrive and how long they expect the initial assessment to take. Reliable professionals will give you clear timelines and keep communication open throughout the process.
What Equipment and Techniques Do You Use?
Effective cleanup requires more than fans and shop vacs. Professional water damage companies use industrial-grade pumps, air movers, dehumidifiers, and moisture meters to find and remove hidden water. They may also use infrared imaging to detect moisture behind walls or under flooring.
Asking about their process gives you a better idea of how thorough they’ll be and whether they’re equipped to handle large or complicated jobs.
Do You Handle Mold Prevention and Repairs?
Water and mold go hand in hand. If a company only handles water extraction but skips drying or disinfection, you could end up with mold within a few days. Make sure the team you hire includes mold prevention as part of their service. Also, ask if they can handle any necessary repairs afterward. Some water damage companies stop at cleanup, while others offer full restoration, drywall, flooring, painting, and everything in between. Choosing one that manages the entire process means less stress for you.
Can You Help with Insurance Claims?
Dealing with insurance after a flood or leak can be confusing. Experienced water damage companies often assist with documentation, photos, and direct communication with adjusters when your damage is covered under your policy. This support helps ensure your claim is processed quickly and accurately. If a company avoids talking about insurance or asks you to handle everything yourself, you might end up facing unnecessary delays.
6. Do You Have Local References?
A reputable restoration company should have no problem sharing references or customer reviews. Hearing directly from past clients is one of the best ways to gauge reliability, professionalism, and quality of work. If you can, reach out to a few homeowners who’ve had similar repairs done. Local references also show that a company has experience with the specific weather and water damage challenges homeowners face in your area.
Water Damage Companies in Indianapolis
Choosing the right team can make all the difference in how quickly your home recovers after water damage. Look for certified, insured professionals who respond fast, use modern equipment, and keep you informed every step of the way. When you need a trusted name among water damage companies, Pure Air Environmental is here to restore your home with care, precision, and professionalism.
